It has become a mantra over the last year: We have had to rethink this because of the pandemic. So many businesses and organizations have had to change course and retool their operations. Perhaps none more so than the Needham Community Council. How do you serve a town, and its members, if being face-to-face is risky? How do you build relationships, provide aid or hold fundraisers if you can’t open your doors? Sandy Robinson spoke with us about her crew of staff and volunteers, who through innovation and caring kept their organization’s heart beating.